Refund window: what it means for a travel eSIM

The period in which a provider will review a refund request, set in its terms.

The refund window says how long after purchase you can ask for money back. It comes with conditions: accepted reasons, a deadline relative to the plan's expiry, and the details support needs from you.

Windows differ a lot between providers, so read the terms before you buy rather than after a problem.

What to check

  • Read the accepted reasons, not only the number of days
  • Contact support first and note the time

All glossary terms · Global eSIM guide · Provider ranking