The unique number of an eSIM profile. Support teams ask for it when you report a problem or request a refund.
ICCID stands for integrated circuit card identifier. Each eSIM profile has its own number, shown in the phone's SIM or cellular settings.
When something goes wrong, the ICCID tells support exactly which profile you mean. It is one of the details a provider can ask for before it reviews a refund.
What to check
- Screenshot the eSIM details page before you travel
- Send the ICCID, the phone model and settings screenshots in your first message to support